Privacy Policy

1. Data We Collect

When you create an account or make a booking on the وايت باص platform, we collect only the information needed to provide the service, such as your name, phone number, email address, national ID number (where applicable), and booking and trip details.

2. Payment Data

When you pay by card, all card data is processed entirely on a secure payment page operated by the approved payment gateway (Mastercard Payment Gateway Services via QNB National Bank). Card numbers and cardholder data are never stored or processed on our servers. The payment gateway complies with the Payment Card Industry Data Security Standard (PCI DSS).

3. How We Use Your Data

• Confirm bookings, issue tickets, and send them to your email address.
• Contact you about your booking status, reminders, or any trip changes.
• Manage your wallet balance, loyalty points, and offers available to you.
• Improve service quality and comply with legal and regulatory requirements.

4. Sharing Your Data

We do not sell your personal data to any third party. We share only the minimum data needed with service providers that help operate the platform (such as electronic payment gateways and SMS and email providers), solely to complete the requested service.

5. Data Protection

We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include encrypting connections to the site and limiting access within the company to people who need the data to do their work.

6. Your Rights

You can request access to your data, update it, or ask us to delete your account at any time through the "My Account" page or by contacting our support team.

7. Contact Us

If you have questions about this privacy policy or your personal data, please contact us through the "Support" page in your account or using the contact details shown at the bottom of the site.